+256 726392232

Call Center Advisor (40)

Job Expired

Call Center Advisor (40) will effectively handle incoming calls from all customer types in accordance with the defined quality standards.

 

Reports to: Team Leader – Call Centre

Language Requirements

The applicant should be proficient in any of the language combinations below;

Luo, Swahili, Luganda

Ateso, Swahili, Luganda

Runyakole, Rutoro, Luganda

Runyakole, Rutoro, Swahili

 

Key Duties and Responsibilities:

  • To effectively handle incoming calls from all customer types in accordance with the defined quality standards.
  • Provide a high level of customer service as defined by a positive attitude, an efficient and adaptable approach, a polite, caring and professional telephone manner.
  • Provide advice and educate customers on MTN related products and services.
  • To utilize appropriate Customer Service systems, processes, and procedures to support work.
  • To attempt to resolve customer queries at first Point of contact.
  • To escalate customer issues as deemed appropriate.
  • To meet performance goals and objectives.
  • To live the MTN brand values in dealings with customers and colleagues.
  • To take on extra responsibilities and duties as required.
Qualifications, Skills and Experience:

Education

  • Bachelor’s degree in a relevant field

Work Experience

  • Basic experience in a customer facing environment.
  • Computer Literate (Typing speed 30 words per minute)
  • Customer interface, in person and or via the phone/ email

Training:

  • Telephone techniques.
  • Customer Service Training
  • Products, Policies and Procedure Training
  • Data training
  • Service Quality

Competencies                                                                                                                                    

  • Knowledge
  • Telecommunications industry trends.
  • MTN Products and Services knowledge

Skills

Skills / physical competencies:

  • Communication skills.
  • Telephone etiquette.
  • Negotiation skills.
  • Interpersonal skills.
  • Problem solving skills.
  • Decision Making Ability
  • General Business Writing
  • Troubleshooting
  • Technical Inclination
  • Sales related skills.
  • Multitasking skills

Behavioural qualities:

  • Assertive
  • Initiative
  • Perseverence
  • Attention to detail.
  • Team player.
  • Friendly
  • Can-do.
  • Integrity
  • Reliability
  • Courteousness
  • Helpfulness
  • Flexibility
  • Self-motivated
  • Ability to work under minimum supervision

 

How to Apply:
All candidates who wish to join MTN Uganda in this capacity should apply online at the link below.

 

CLICK HERE TO APPLY

 

Deadline: 3rd November 2024

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  • This job has expired!
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Company Information

Job Hustlers is a Ugandan job search and career advice platform, offering job listings and motivational tips to help users succeed in their careers.

CONTACT US

Location: Kampala, Uganda.

Phone: +256 726392232